At Omegla.Site, we strive to provide a high-quality service and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand your rights and our obligations.
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
- If you experience a technical issue on our platform that prevents you from using the services you paid for.
- If an accidental or duplicate payment has been made.
Refund requests for dissatisfaction with the service will be evaluated on a case-by-case basis, as our platform provides real-time interactions that are inherently subjective.
2. Non-Refundable Situations
- Refunds will not be issued for unused credits or subscription periods.
- Violations of our terms of service, including inappropriate behavior or misconduct, will not qualify for a refund.
- Any services rendered successfully without technical issues.
3. How to Request a Refund
To request a refund, contact us at [Insert Support Email] with the following details:
- Your account information (username or email).
- A detailed description of the issue or reason for the refund request.
- Proof of payment (e.g., transaction receipt).
Refund requests must be submitted within 7 days of the transaction.
4. Processing Time
Once we receive your refund request, our team will review it and respond within 5-7 business days. Approved refunds will be processed to the original payment method within 10 business days, depending on your bank or payment provider.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
Email: [[email protected]]
We are committed to resolving issues promptly and ensuring transparency in all transactions. Thank you for choosing Omegla.Site.